Citizens' Charter 26-27

This is the official Citizen's Charter 2026 of Puliyoor Grama Panchayat. It is an important public document that clearly outlines the various services provided by the Gram Panchayat, the documents required to avail those services, the applicable fees, and the prescribed time limits within which each service must be delivered.

A detailed analytical report based on this Citizen's Charter is presented below:

1. General Information and Elected Representatives

The Charter includes basic information about the Panchayat and details of the current elected representatives:

  • Gram Panchayat: Puliyoor
  • Block Panchayat: Chengannur
  • District: Alappuzha
  • Legislative Assembly Constituency: Chengannur (MLA: Shri Saji Cherian)
  • Parliamentary Constituency: Mavelikkara (MP: Shri Kodikunnil Suresh)

2. Key Services and Prescribed Timelines

The Charter specifies the time limits for delivering essential public services, including the following:

A. Birth, Death, and Marriage Registration

  • Birth/Death Registration Certificates: If the birth or death is reported within the prescribed period (within 21 days), the certificate shall be issued immediately upon application.
  • Marriage Registration (under the Hindu Marriage Act / Special Marriage Act): The registration certificate shall be issued on the same day the application is submitted, subject to compliance with the prescribed requirements.

B. Certificates and Licences

  • Residence Certificate: Issued within 3 working days from the date of application.
  • Profession Tax Certificate: To be issued within 3 working days of submitting the application.
  • D&O (Dangerous and Offensive Trades) Licence: Applications for new licences or renewals, submitted with the required documents, shall be processed and decided within 30 working days.

C. Building Construction and Permits

  • Building Permit: Applications shall be scrutinized and, if found in order, the building permit shall be issued within 30 working days.
  • Building Number Assignment: Upon completion of construction and submission of the required application, a building number shall be assigned within 15 working days.

D. Registration of Health and Educational Institutions

  • Private Hospitals and Paramedical Institutions: Applications for new registration or renewal, accompanied by the prescribed court fee stamp, shall be processed within 15 working days. (Registration Fee: ₹200; Renewal Fee: ₹50.)
  • Registration of Tutorial Colleges: Applications must be submitted 30 days before the commencement of the institution, and the registration certificate shall be issued within 15 working days.

3. Core Message and Service Philosophy

The Charter begins with Mahatma Gandhi's well-known message on customer service:

"The customer is the most important visitor to our premises. He is not dependent on us; we are dependent on him..."

This message reflects the Panchayat's commitment to a citizen-centric and service-oriented system of local governance, where public service and responsiveness are treated as the highest priorities.

4. Conclusion

The Citizen's Charter 2026 of Puliyoor Grama Panchayat serves as a comprehensive guide to ensuring transparent, efficient, and time-bound delivery of public services. By clearly defining service standards, required documents, applicable fees, and prescribed timelines, the Charter promotes accountability among officials while helping citizens access the services to which they are entitled without unnecessary delay.

  • Citizens' Charter 26-27